Terms and Conditions
Terms and Conditions
Please read our following terms and conditions of business carefully.
GENERAL TERMS OF BUSINESS
All business conducted from this website is covered by the following terms and conditions, and shall apply to the exclusion of any other terms and conditions. Changes to terms and conditions may only be effective if agreed by us.
This web-site may contain links to other web-sites on the internet. We are not responsible for the availability of products or the content of those web-sites. All copyrights, trademarks and other intellectual property rights in the design and content of this web-site are reserved to us and our licensors. Any copying of the design or contents or other unauthorised use will infringe our rights. We are unable to confirm that the information set out on this web-site is accurate or complete or that use of the site is free of risk or virus or other damage.
China Orui Flower (oruiflower.cn) endeavours to re-create the floral design and products you have chosen as accurately as possible. However, the flowers and other products offered are subject to availability, as seasonal and supply changes will occasionally affect floral designs and other items on sale. Our bouquets and arrangements are hand-made, so no two will ever be identical. Should the flowers you order be unavailable, we will provide a suitable alternative matched in color and variety, of similar or greater value without, prior notice. We will send you e-mail confirmation of our acceptance of the order including a delivery date. We will try to meet any personal requirements, communicated to us by phone, email or fax.
China Orui Flower will issue an order reference number automatically. This confirms that we have received your order correctly. Please make sure you enter your email address on the appropriate field on our Order Form. Please keep a note of your personal order number for reference. If there is any ambiguity with orders received by China Orui Flower, we will endeavour to fulfil your order to the best of our ability and we reserve the right to cancel or refuse to accept an order request in whole or in part at any time. We prefer to have at least 48 hours notice of order. We cannot accept orders placed more than a year before the date of delivery. PLEASE NOTICE THAT THERE IS A 25.00USD MINIMUM ORDER FOR EACH AND EVERY DELIVERY.
Any complaint must be made at the time of receipt or within one working day. Due to seasonal availability of flowers we can not make a commitment to any specific varieties of flowers being used. We undertake to supply the freshest, best quality flowers and foliage available in the colours requested and specified by the customer.
Prices for all products include service charge but do not include delivery. Prices for products on this site are in USD dollor ($). Minimum order is to the value of USD25.00
We do not accept liability for delay in the event if there is no-one to receive the order at the delivery address. If the recipient is not there the item will be safe dropped and delivery notice card will be left.
All delivery items must include a full and correct address, postal code and name of the recipient. The sender (customer) is responsible for correctly entering the delivery details and all perishable items with an address that is not correct will be returned for disposal. All deliveries are standard deliveries unless otherwise agreed. We will make every effort to deliver all standard business deliveries between the hours of 9am and 6pm and all standard residential deliveries between 8:30am and 8 pm Monday to Sunday. On rare occasions we can deliver the flowers as late as 11 PM. In the unlikely event we are unable to deliver your order, we will arrange another day for the delivery with you or refund the cost of the order.
For all orders placed for same day delivery out of service area, our customer service team will attempt to contact you to seek advice and ask to have your flowers delivered the following day. Please note, due to courier collection times, if we do not hear back by 4pm the same day the order is placed, we will send the flowers out for delivery the following available day.
PLEASE NOTE DURING BUSY PERIODS SUCH AS VALENTINE'S DAY AND MOTHER'S DAY DELIVERY TIME IS NOT GUARANTEED. A.M. DELIVERIES MAY TAKE UP TO 15.00
We do not guarantee any delivery, delivery dates, or delivery times during periods when extraordinary events take place. We reserve the right to reschedule or refuse any order that is likely to be affected by route closures or lock downs of venues.
REFUND AND CANCELLATION
We will not accept any liability unless we are advised within the 24-hour period (Monday to Friday). Please note flowers need care and attention and are known to degrade after 5 days, so please ensure to read flower care tips in order to make sure your gift lasts for as long as possible.
Once your order has been accepted, your delivery date is guaranteed, provided the correct address and postcode has been supplied. Failure to deliver your order under these specifications will entitle you to a refund. In the event that the recipient is not in when delivery takes place, a card will be left with a phone number to rearrange delivery, with no extra charge. Redelivery may take place the following day. Should you wish to cancel an order then please let us know prior to delivery to avoid our company incurring costs. There are no charges for cancellations of orders.
If you have purchased and add-on gift such as vase, teddy bear, chocolates or balloon(s) then you have the right to cacel the purchase of the goods without having to give a reason at any time within the "cooling off period" of seven working days, beggining on the day after you recieve the goods. You must notify us via the online returns form which is found in your account panel, for which you recieve login details once an order is placed successfully.
We will collect or items due for return from the address where these items were delivered to. You must make the goods available for collection at an agreed day between the hours of 9 am and 6 pm.
We aim to issue refunds on all returnable items withing 5 working days, and in any event within 30 days of your cancellation.
China Orui Flower (oruiflower.cn) guarantees a quality product and service to our customer. Each order consists of the highest-grade products. We investigate all complaints thoroughly. Refunds or product replacements will be given in the event of all genuine complaints.
The following care procedures must be followed before any complaint is considered: Fill a clean vase with fresh water and the correct amount of flower food. Cut stem ends at an angle with a sharp knife. Remove all leaves which will be below water level. Check the water level daily; replace with fresh water and flower food if necessary. Do not place flowers in a draught or near any heat source or ripening fruit. These will reduce the vase life of the flowers. In the unlikely event you are not entirely satisfied with your order please e-mail us.
LIMITATION OF LIABILITY
We do not accept responsibility for any indirect loss, loss of enjoyment, loss of business, loss of goodwill whatsoever other than death or personal injury resulting from our negligence.
We collect your personal data to enable us to identify you prior to entering into a contract for sale and to enable us to fulfil your order and keep you informed as to your order status. We also ask for your telephone number, which enables us, or our couriers, to contact you or the recipient urgently if there is a problem with your order. We may from time to time contact you about other goods or services by direct mail or by email. If you would prefer not to be contacted in this way, please contact us. We also collect information about your use of this web-site, particularly details of your browser, which IP address you accessed us from and which URL you went to after using our services. This information is used for system administration purposes and to form part of online customer profiles and demographics which we may make available to our advertisers. In order to collect customer use profiles and demographics and to "analyse" your visit to the web-site we may use "cookies" to store and track information about your use of this web-site. If you object to this use of your personal data to create customer use profiles and demographics, please contact us. Marketing emails will be sent out only to customers who have subscribed to that option. We will not sell trade or rent your personal information to others or disclose your personal details to any advertiser.
We will not disclose your personal details to third parties except when:
required to do so by law;
in response to a valid legal request by law enforcement or governmental agencies; or
where you have given your consent, either at registration or at some other time.
By using our Web site, you consent to the collection and use of this information by China Orui Flower (oruiflower.cn). If we decide to change our policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.