Returns And Refunds
You may return most new, unopened items within 3 days of delivery for a full refund. We'll also pay the return costs of delivery if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 3 days of giving your flowers back to the delivery team, however, in many cases you will receive a refund more quickly.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Your statutory rights are not affected when purchasing vases and teddy bears as add ons or as a stand alone gift. You may return these items in the same condition as when purchased.